Return, Refund & Cancellation Policy
We want you to love every Bmado product. If something isn't right, our clear and fair policy ensures you're always covered.
Last updated: May 2026Return Eligibility
We want you to be completely satisfied with your Bmado purchase. Returns are accepted under the following conditions:
- The return request is raised within 7 days of the date of delivery
- The item is unused and in its original condition — no water marks, oil stains, knife marks, or signs of use
- All original packaging, tags, boxes, and accessories are intact and included
- A valid proof of purchase (order ID or invoice) is provided
- The item is not from a non-returnable category (see below)
For wooden cutting boards and kitchenware, returns or replacements are only accepted for issues like size mismatches, cracks, broken parts, or incorrect items received. We do not accept returns for correctly delivered products if the specifications were correct at the time of purchase.
Non-Returnable Items
The following items are not eligible for return or exchange under any circumstances:
- Products that show signs of use (water marks, oil stains, knife marks, or any wear)
- Items returned outside the 7-day return window
- Perishable or consumable goods
- Items purchased during special sale or clearance events (unless defective or damaged)
- Customized or personalized products
- Digital products or gift cards
- Products with missing, damaged, or tampered original packaging
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please act quickly:
- Contact us within 48 hours of delivery at support@bmado.com or +91 6282868194
- Share your order ID and clear photographs of the damaged product and its packaging
- Do not use or dispose of the product before contacting us
We will verify the issue and arrange a free replacement or full refund at no additional cost to you. Transit damage claims made after 48 hours of delivery may not be accepted.
How to Initiate a Return
Follow these simple steps to initiate a return:
Email support@bmado.com or call +91 6282868194 with your order ID, item details, and reason for return.
Our team will review your request and respond within 2 business days. Eligible returns will be approved with further instructions.
Pack the item securely in its original packaging. Hand it over to our logistics partner as instructed by our support team.
Once we receive and inspect the returned item, your refund will be initiated within 5–7 business days.
Refund Processing
Approved refunds will be processed after the returned product is received and passes our quality check. Refund timelines by payment method:
- Original shipping charges, if any, are non-refundable unless the return is due to our error
- Refunds will be credited to the original payment source
- You will receive an email confirmation once your refund has been initiated
Partial Returns
Yes, you can return individual eligible products from a multi-item order within 7 days of delivery. The same return conditions apply to each item individually. The refund will be calculated for the returned item(s) only, and the rest of the order will not be affected.
Order Cancellation by Customer
Orders can be cancelled only within 10 hours of placing the order. After this 10-hour window, the order moves into processing and cannot be cancelled — please follow the return process instead after delivery.
To cancel an order within the window, contact us immediately:
- Email: support@bmado.com
- Phone / WhatsApp: +91 6282868194
- Always include your order ID in the cancellation request
- Cancellation requests received after 10 hours will not be accepted, as the order may already be packed or dispatched
- For prepaid orders cancelled within the window, the full order amount will be refunded to the original payment source within 5–7 business days
- For COD orders, no charges apply for cancellations made within the 10-hour window
Once an order has been dispatched, it cannot be cancelled under any circumstances. If you no longer want the product, please refer to the Return Policy above after delivery.
Cancellation by Bmado
Bmado reserves the right to cancel an order in the following circumstances:
- The product is out of stock or no longer available
- A pricing or product information error is identified
- Fraudulent or suspicious activity is detected on the order
- Delivery to the specified location is not feasible
- Payment verification fails
In all such cases, you will be notified promptly via email or phone, and a full refund will be processed within 5–7 business days to the original payment source.
Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in Malappuram, Kerala, India.
Contact Us
Need help with a return, refund, or cancellation? Our team is ready to assist.